Grievance / Complaint Procedure
Grievance/Complaints Procedure
We hope that you will enjoy your time with us and are satisfied with the treatment, help and support you receive. However, if at any time you want to make a complaint about discrimination, abuse, harassment, bullying, or victimisation you should take the following action in this order:
1. Discuss your complaint with your Workshop Trainer or Learner Support, who in most cases can best respond to your complaint.
2. If you are still not satisfied then you should speak to the Centre Manager.
3. If your complaint has still not been resolved then you should put your complaint in writing to Chief Executive.
4. If you are still not satisfied then you may put a complaint in writing to the Learning and Skills Council (LSC). In most cases they will respond to you within 10 working days.
Note Every effort will be made to deal with your complaint as speedily as possible. Please remember that some complaints need time to be investigated fully.