Information, Advice and Guidance (IAG)

At First Rung we give impartial advice to support all our learners to do their best and achieve their potential.

We aim to become:-

FASTER :

Our response time for referrals are fast.

We use texting to keep in touch.

Quick access to courses with no barriers on first contact.

Regular interview and induction days.

HIGHER:

We always ask for feedback to deliver higher standards.

We monitor how we use the feedback.

We have a high visual profile visiting Connexions, youth groups and shopping centres etc.

High outcomes with learners on the right courses, high achievement and retention rates.

STRONGER:

Strong relationships with Connexions in over 7 London boroughs and Hertfordshire.

Strong communication links with all of the above.

Strong impact : Learners do not have to go searching for IAG, it’s freely available.

Visual case studies are displayed within our centres.

In summary:

We don’t just keep up, we get ahead.

Our IAG is not a one off, its continuous and embedded.

We are driven by user needs and are FLEXIBLE.

Learner views are listened to.

For a list of other courses available visit www.mychoicelondon.co.uk

Click here for our IAG Principles.